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Greater Triangle Realty
Tenant Services
Maint: Thomas John

Problem Report

Use this form to report a maintenance or appliance issue at your property.

⚠️ Life-threatening emergency? If you or anyone is in immediate danger — including fire, flooding, structural collapse, or any threat to life — call 911 or your local law enforcement immediately. For a gas leak: leave the property immediately, do not operate any switches or flames, and call your gas company's emergency line. Do not use this form. For urgent but non-life-threatening maintenance issues, call Thomas John at (919) 454-6670.
🔒 Your privacy matters — please read before submitting Only record areas directly relevant to the maintenance issue. Do not capture other people, personal documents, valuables, or private areas of your home that are unrelated to the problem. Any photos or video you submit are used solely for diagnosing and repairing the reported issue, shared only with the assigned maintenance technician, and stored securely. They will not be used for any other purpose or shared with third parties.
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Leak detected — act immediately
  1. Locate the shut-off valve under the sink or behind the toilet and turn it clockwise until it stops.
  2. If the leak is from a pipe in the wall or floor, turn off the main water supply — usually near the water meter or where the supply line enters the home.
  3. Place towels or a bucket to contain water and protect flooring.
  4. Do not use the affected fixture until repaired.
  5. If water is near any electrical outlet or panel, do not enter — call us immediately at (919) 454-6670.
No hot water
  1. Locate the water heater (usually in a closet, garage, or utility room) and check that the pilot light is on (gas) or the breaker is not tripped (electric).
  2. For gas heaters: follow the relight instructions on the label. If you smell gas, do not attempt to relight — leave the property immediately without operating any switches, and call your gas company's emergency line.
  3. For electric: reset the breaker once. If it trips again, stop and report.
Electrical issue — safety first
  1. Do not use the outlet or switch. Unplug any devices connected to it.
  2. Go to your breaker box and switch off the breaker for the affected area.
  3. Do not attempt to remove the outlet cover or inspect wiring yourself.
  4. If you see sparks, smell burning, or notice discoloration — leave the area and call us immediately at (919) 454-6670.
Lighting issue
  1. First check if the bulb needs replacing — turn off the switch before touching any bulb.
  2. If multiple lights are out, check your breaker box for a tripped breaker (push it fully off then back on).
  3. If the breaker trips again immediately, stop and report — do not reset it a second time.
No heat
  1. Check your thermostat — set to Heat mode, temperature above current room level.
  2. Check and replace the air filter if dirty — a clogged filter is the most common cause.
  3. Check your breaker box for a tripped HVAC breaker.
  4. Do not use a gas oven or range to heat the home — this is a carbon monoxide risk.
No cooling
  1. Check your thermostat — set to Cool mode, set temperature below current room level.
  2. Check and replace the air filter if dirty.
  3. Check the breaker box for a tripped AC breaker. Reset once only.
  4. Check the outdoor unit — make sure it is not blocked by debris or overgrown plants.
Door or window won't lock
  1. Do not leave the property unattended if an exterior door or window cannot be locked.
  2. Call us immediately at (919) 454-6670 for any exterior lock failure — this is treated as urgent.
  3. Interior doors are non-urgent and can be reported normally.
Ceiling or roof leak
  1. Place a bucket under the drip to protect flooring.
  2. If the ceiling is bulging with water, carefully puncture it with a screwdriver to release pressure in a controlled way — this prevents a larger collapse.
  3. Move furniture and electronics away from the affected area.
  4. Do not enter the attic during active rain.
  5. Call us immediately at (919) 454-6670 if the leak is heavy or spreading.
Flooring hazard
  1. Place a visible marker or tape over any trip hazard (lifted edge, broken tile, warped board) to prevent injury.
  2. Keep the area dry — moisture under laminate or hardwood worsens damage quickly.
Refrigerator not cooling
  1. Check that the fridge is plugged in and the temperature dial has not been accidentally turned down.
  2. Make sure the condenser coils at the back or bottom are not blocked by dust or debris.
  3. Move perishable food to a cooler with ice while you wait for repair.
Oven / range issue
  1. If you smell gas, do not use any switches or open flames — leave the property immediately and call your gas company's emergency line. Then call 911 if needed.
  2. For electric ovens, check the breaker box for a tripped breaker.
  3. Do not attempt to repair burners or heating elements yourself.
Washer issue
  1. If leaking, immediately turn off the hot and cold supply valves behind the machine.
  2. Do not run another cycle until the issue is diagnosed.
  3. Check that the drain hose is not kinked or clogged.
Dryer issue
  1. Clean the lint filter — a blocked filter is the most common cause of no heat.
  2. Check that the exhaust vent at the back is not kinked or blocked.
  3. If the dryer is hot to the touch or smells like burning, unplug it immediately and do not use until inspected.
Garbage disposal
  1. Make sure the disposal is switched off before doing anything.
  2. Press the reset button on the bottom of the unit under the sink. Use an Allen wrench in the center slot to manually rotate the blades if needed.
  3. Never put your hand inside the disposal — even when off.
  4. If it hums but doesn't spin, it's jammed. If completely silent, it may need a reset or is faulty.
Minimum 3 lines required, each at least 30 characters. 0 / 3 lines
🎥 Video required — narrate end to end while recording.
Point the camera at the problem and talk through everything as you record: describe what you see, any sounds or smells, where exactly the issue is, how long it's been happening, and anything that changed beforehand. Speak clearly from start to finish — your narration is as important as the footage. Only record areas relevant to the issue — see the privacy notice at the top of this page.
10-second video * — required
📢 What to say while recording:
  1. Describe exactly what the problem looks like right now
  2. Describe any sounds, smells, or changes you've noticed
  3. Say when it started and how often it happens
  4. Mention anything you did before it started
📷
Tap to open camera & start narrating
What were you doing before this happened? *
Required — minimum 40 characters. 0 / 40 chars
The more detail you share, the faster we can help. Incomplete or vague reports delay diagnosis and repair scheduling. Please make sure your description, video, and activity sequence are as thorough as possible — every detail matters, including sounds, smells, timing, and what changed before the issue appeared.
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Report submitted

Your reference number

We've received your report and will be in touch shortly. If you recorded a video it was included with this submission.

⏰ No response within 24 hours? Please call or text (919) 454-6670 and mention your reference number above so we can follow up right away.